Shopping Guide

Welcome to Livorilla (hereinafter referred to as "we" or "us"). We provide high-quality outdoor storage sheds, greenhouses, and outdoor storage solutions through our online store. To ensure a smooth shopping experience, please refer to the following guide.

Pre-purchase Preparation and Selection

Before making a purchase, we recommend that you carefully evaluate your outdoor space and storage needs.

• Space Measurement: Measure the area where you intend to place the storage shed or greenhouse. Ensure there is sufficient clearance around the structure for installation and access.

• Material Selection: Choose materials that best suit your local climate. We offer a variety of durable options designed to withstand outdoor elements.

• Functionality: Determine the primary use. Greenhouses require adequate sunlight and ventilation, while storage sheds should be selected based on the volume and type of items you plan to store.

• Product Specifications: Review the detailed product descriptions, dimensions, and assembly requirements on our website to ensure the item meets your expectations.

Shopping Cart and Order Confirmation

Once you have selected your desired products, follow these steps to proceed:

• Add to Cart: Select the quantity and click the "Add to Cart" button.

• Review Cart: Open your shopping cart to verify the items, quantities, and specifications.

• Checkout: Proceed to the checkout page. You will be asked to provide your contact information and a valid delivery address.

• Order Review: Carefully review all order details before final submission. Once the order is placed, you will receive a confirmation email containing your order number and summary.

Payment Methods and Completion

We provide a secure payment environment for all transactions.

• Accepted Payment Methods: We currently accept credit card payments, including Visa and MasterCard.

• Payment Process: Enter your card details on our secure checkout page. Ensure that the billing address matches the information on file with your card issuer to prevent delays.

• Security: Your payment information is encrypted to ensure your data remains protected throughout the transaction.

• Payment Confirmation: Once the payment is successfully processed, the order status will be updated, and we will begin preparing your items for shipment.

Privacy and Data Security

Your privacy is important to us. We collect and use personal information solely for the purpose of processing orders and improving your shopping experience. We implement strict security measures to protect your information from unauthorized access. We do not sell or share your personal data with unrelated parties for marketing purposes.

Shipping and Delivery

All orders are processed and shipped directly to your provided address.

• Processing Time: Orders are typically processed within 1-3 business days after payment confirmation.

• Tracking: Once your order has been dispatched, you will receive an email with tracking information so you can monitor the progress of your delivery.

• Delivery: Please ensure that the delivery location is accessible for large parcels.

Returns and Support

If you encounter any issues with your order or if the product does not meet your expectations, we offer a straightforward return process. Please ensure the items are in their original condition and packaging. For detailed instructions on how to initiate a return, please contact us via the information provided below.

Contact Us

If you have any questions regarding our products or your order, please reach out to us. Our team is dedicated to providing you with timely assistance.

Address: 604 W CENTRAL ST, WARREN, AR 71671-2522, US
Phone: +1 (347) 523-1676
Email: client@livorilla.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)