1. Introduction and Scope
Welcome to Livorilla (hereinafter referred to as "we" or "us"). We operate this online store specializing in outdoor storage sheds, greenhouses, and outdoor storage solutions. These terms govern your use of our website and the purchase of any products from us. By accessing our website or placing an order, you agree to be bound by this policy.
2. User Accounts and Website Responsibility
When you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account. We reserve the right to refuse service or terminate accounts if we determine that your actions violate these terms or any applicable laws. We are responsible for maintaining the security of our platform and ensuring a safe shopping environment.
3. Products, Stock, and Pricing Rights
We strive to ensure that all descriptions, stock levels, and prices of outdoor storage sheds and greenhouses are accurate. However, we reserve the right to correct any errors or omissions and to change information or update product details at any time without prior notice. We reserve the right to limit the sales of our products to any person or geographic region.
4. Orders and Payment
All orders are subject to acceptance by us. We accept payment through major credit cards, including Visa and MasterCard. By submitting an order, you represent that you are authorized to use the designated payment method and authorize us to charge your order (including shipping fees) to that payment method.
5. Shipping Policy
Delivery Area: We only provide delivery services within Australia. No other countries or international regions are supported.
Shipping Fees:
Orders totaling 70 AUD or more (inclusive of 70 AUD) qualify for free shipping.
Orders under 70 AUD will be charged a flat shipping fee of 7.99 AUD.
Handling Time: Orders are processed within 1 to 3 business days.
Transit Time: Delivery typically fluctuates between 5 to 15 business days.
Shipping Methods: Our primary logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.
Detailed Information: For more details on transit times, coverage, and specific conditions, please consult our Shipping Policy Page.
6. Order Cancellation
Cancellation Conditions: Orders that have not been shipped can be canceled directly within 48 hours of placement. If more than 48 hours have passed or the order has already been shipped, it cannot be canceled. In such cases, please wait for the delivery and then contact us to initiate a return and refund process.
Refund Method: Refunds will be issued to the same payment method used for the original purchase.
Arrival Time: Once the refund is approved, it will be processed back to your original bank card (Visa, MasterCard). Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If you have not received it after this period, please contact us.
Detailed Information: For more details on the cancellation process, please refer to our Cancellation Policy Page.
7. Returns, Exchanges, and Refunds
Exchange Scenarios: Exchanges are applicable within 30 days of receipt if the product is defective or damaged upon arrival.
User Actions: To apply for a return or exchange, please contact our support email with your order number and photo evidence of any issues.
Process: Once your request is reviewed and approved, we will provide instructions for the return shipment.
Refund Method: Refunds will be processed through the original payment institution (e.g., Visa, MasterCard) to the same payment method used at the time of purchase.
Refund Arrival: After the return is confirmed, the refund will be credited back to your bank card (Visa, MasterCard) within 1-5 business days, depending on your bank. If the refund is overdue, please contact us.
Detailed Information: For more details on the returns and refunds process, please refer to our Returns and Refunds Policy Page.
8. Privacy and Data Protection
We value your privacy and are committed to protecting your personal data. Please review our Privacy Policy for information on how we collect, use, and protect your information.
9. Disputes and Applicable Law
These terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia. Any disputes arising from the use of our website or the purchase of products shall be resolved through negotiation or in the competent courts of Australia.
10. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Livorilla and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.
11. Limitation of Liability
We shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our website or products, even if we have been advised of the possibility of such damages.
12. Modification of Service Terms
We reserve the right to update or modify these terms at any time without prior notice. The updated terms will be effective as soon as they are posted on the website. Your continued use of the website constitutes acceptance of the modified terms.
13. Errors and Omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors and to cancel orders if any information is inaccurate at any time without prior notice.
14. Severability
In the event that any provision of these terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms.
15. Force Majeure
We shall not be held responsible for any delay or failure to perform our obligations if such delay or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God, strikes, lockouts, accidents, or logistical disruptions.
16. Contact Information
Address: 604 W CENTRAL ST, WARREN, AR 71671-2522, US
Phone: +1 (347) 523-1676
Email: client@livorilla.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)
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